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We want you to be happy, and we take that seriously. We will pretty much do all we can, right up to a refund, to provide you with the level of customer service you need. But at the same time, we have strict policies that we follow to the letter even if you're a famous rock star with millions of dollars; everyone gets treated the same here at GroundGrappler.com.
Make sure you read and understand the terms before you purchase any products.
Firstly, if you need help please contact us via our online support system. We cannot provide assistance by phone for orders; this system allows us to track all discussions and assure we are providing prompt and efficient customer service. That URL is www.groundgrappler.com/support or you can click on the "Support" button at the top of this site.
Anything you buy that is made by us may be returned UNOPENED for a full refund within 30 days. If you've opened it, you keep it. Because we sell information, and more specifically instructional DVDs and print material that can be copied, refunds and exchanges are not permitted under any circumstances. That's just the way it is.
Unopened means, well, unopened. The product should be in its original packaging and in retail ready condition. Opened means, well, opened. The seal has been broken and the contents are easily examined. Downloadable products fall into the "opened" category the moment a link is generated.
If you purchase anything produced by us and it is defective, you can return it within 30 days from the time of the order for a replacement, minus shipping costs. Just use the RMA system built into the cart and we will help you out right away.
If we didn't make it, we expect the manufacturer to stand behind it 100%, not us. That's their job and we take that very seriously.
If you have any questions regarding our policies, check out our FAQ. If you still are unable to find the answer you are looking for, submit a ticket and we'll respond within 24 hours.
Firstly, if you need help please contact us via our online support system. We cannot provide assistance by phone for orders; this system allows us to track all discussions and assure we are providing prompt and efficient customer service. That URL is www.groundgrappler.com/support or you can click on the "Support" button at the top of this site.
Anything you buy that is made by us may be returned UNOPENED for a full refund within 30 days. If you've opened it, you keep it. Because we sell information, and more specifically instructional DVDs and print material that can be copied, refunds and exchanges are not permitted under any circumstances. That's just the way it is.
Unopened means, well, unopened. The product should be in its original packaging and in retail ready condition. Opened means, well, opened. The seal has been broken and the contents are easily examined. Downloadable products fall into the "opened" category the moment a link is generated.
If you purchase anything produced by us and it is defective, you can return it within 30 days from the time of the order for a replacement, minus shipping costs. Just use the RMA system built into the cart and we will help you out right away.
If we didn't make it, we expect the manufacturer to stand behind it 100%, not us. That's their job and we take that very seriously.
If you have any questions regarding our policies, check out our FAQ. If you still are unable to find the answer you are looking for, submit a ticket and we'll respond within 24 hours.
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about | groundgrappler.com
First Strike Worldwide, Inc. provides a full spectrum of tactical training programs and the required equipment designed to address the challenging needs of modern warfare, law enforcement operations, and personal defense. In accordance with that mission, GroundGrappler.com's goal is to assist our members in developing and maintaining the highest state of readiness should they be called or forced into harms way. |
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It has been said that you're only as good as your people. We've taken that concept to heart and are constantly searching the world over to find the best fighters, trainers, producers, writers, and more who wants to be a part of our vision to make the world a safer place -- one person at a time. Excellence. Integrity. Honor. Drive. Dedication. Loyalty. These are the minimum attributes and qualities that we expect. If you think you have what it takes to reach the top and be a success, we want to talk to you. |
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First Strike Worldwide, Inc. All other trademarks are the property of their respective owners.
